Workshop: How to Communicate in Our Work Place and Manage the Potential Conflict

Home > Workshop: How to Communicate in Our Work Place and Manage the Potential Conflict

Date: 10th September, 2025
Time: 10:00 AM – 5:00 PM
Duration: 1 Day (6 Hours, In-person)
Venue: Pillai Institute of Management Studies & Research (PIMSR), Navi Mumbai
Fee: ₹3,500 per participant (inclusive of lunch, materials, and certification)
Discounts: 15% – 35% available on group nominations
Registration: Click here to Register on Townscript

Objective

Communication plays an important role to help new managers in building confidence in their team members, maintaining team dynamics and resolving the future potential conflicts which may occur in their team. Hence, it is very important for any manager to learn the art of communication which will make them an effective communicator who will foster a positive and productive team culture with their diverse stakeholders.

Why This Program is Important

  • Smooth Transition into Leadership: Build credibility and trust from Day 1.
  • Reduce Team Friction: Learn how to handle disagreements constructively and maintain workplace harmony.
  • Drive Better Business Outcomes: Strong communication enhances collaboration, productivity, and results.
  • Peer Learning: Exchange ideas and perspectives with participants from diverse industries.

Modules to be Covered (1 Day | 6 hours):

  1. Communication Essentials for Managers
    • Assertive communication vs. aggressive / passive tone
    • Active listening for better leadership
    • Giving feedback without triggering defensiveness
  2. Managerial Conversations & Difficult Dialogues
    • Performance correction conversations
    • Navigating disagreements with seniors and peers
    • Using neutral language and diplomacy
  3. Emotional Intelligence in Team Settings
    • Managing emotions under pressure
    • Building trust through empathy
    • Coaching through conflict
  1. Understanding Managerial Conflict
    • Types & sources of conflict in teams
    • Role of a manager in mediating disputes
    • Identifying conflict styles (Thomas-Kilmann model)
  2. Conflict Resolution Techniques
    • Step-by-step conflict de-escalation model
    • How to handle interpersonal and cross-functional conflicts
    • Conflict resolution role-play with real-world workplace scenarios
  3. Group Activity & Case Discussion
    • Team-based conflict simulation
    • Reflection and feedback on communication styles
    • Creating a personal action plan as a new leader

Key Takeaways for Participants

  • Communicating with clarity, confidence, and authority.
  • Identifying and addressing workplace conflicts proactively.
  • Managing diverse personalities and workplace dynamics.
  • Applying emotional intelligence in challenging conversations.
  • Hands-on practice through role-plays, simulations, and feedback sessions.
  • Certificate of Participation issued by Pillai Institute of Management Studies & Research (PIMSR).
  • Networking opportunity with professionals from other organisations.

Who Should Attend

  • New Managers & First-Time Leaders
  • Aspiring Managers preparing for leadership roles
  • Team Leaders and Project Leads managing people for the first time
  • Professionals identified for fast-track leadership development

Registration

Click here to Register on Townscript

Contact

For queries or group bookings, please contact:
Upasana Chaudhary
Director – Corporate Relations (MDP)
91 9167996044
upasanachaudhary@mes.ac.in